1. Booking Confirmation
A booking is confirmed only after payment is successfully captured and a PNR is generated. You will receive the e-ticket by email and SMS. Confirmed bookings are also visible in your GoroBus account under My Bookings.
2. Passenger Details
- Passenger name, age, gender and contact number must be accurate.
- Names on the ticket should match a valid government-issued photo ID.
- Incorrect details may lead to boarding being denied by the operator.
3. Boarding & ID Proof
- Please reach the boarding point at least 15 minutes before scheduled departure.
- Carry a valid government-issued photo ID (Aadhaar, Voter ID, Driving Licence, Passport).
- Show the SMS / email ticket with PNR to the operator at boarding.
4. Seat Allocation
Seats are allotted in real time from the operator's live inventory. In rare cases of bus breakdown or operator-side changes, an equivalent seat on the same or a comparable service may be provided.
5. No-Show & Late Arrival
Buses depart on schedule. If a passenger misses the boarding point or arrives after departure, the booking is treated as a no-show and is not eligible for refund.
6. Changes & Cancellations
Cancellations follow the Cancellation Policy and refunds follow the Refund Policy. Date / time changes are subject to operator approval and availability.
7. Baggage
Each passenger may carry one piece of hand luggage and one standard suitcase, subject to the operator's rules. GoroBus is not responsible for loss of personal belongings during the journey.
8. Force Majeure
GoroBus and the operator are not liable for delays or cancellations caused by events beyond reasonable control, including weather, traffic, strikes or government orders.
9. Support
For any booking-related help, contact support@gorobus.com or call +91 8287679005.