1. Standard Cancellation Slabs
Unless the operator specifies otherwise, the following slabs apply on the ticket base fare:
- More than 24 hours before departure — 10% cancellation charge.
- 12 – 24 hours before departure — 25% cancellation charge.
- 4 – 12 hours before departure — 50% cancellation charge.
- Less than 4 hours before departure or after departure — no refund.
2. Operator-Specific Rules
Certain operators, premium services and festival-season trips may follow different cancellation slabs. The exact policy is always shown on the seat-selection page before you pay.
3. Partial Cancellations
You can cancel one or more passengers from a multi-seat booking. Charges apply per passenger.
4. Non-Refundable Items
- Payment gateway convenience fees (where applicable).
- GoroBus service fee for promotional or discounted tickets.
- Insurance and add-on services already availed.
5. How to Cancel
Go to Dashboard → My Bookings, open the ticket and tap Cancel. You can also cancel from the m-ticket link sent on SMS/WhatsApp.
6. Refund After Cancellation
See our Refund Policy for timelines and processing details.