Effective Date: July 2026
1. Cancellation Access
Passengers can process ticket cancellations or track booking lifecycles natively via our /manage application dashboard utilizing registered mobile OTP authentication.
2. Slab-Based Deduction Architecture
Refund quantities are determined dynamically relative to the time remaining before the scheduled coach departure:
- Greater than 24 hours prior to departure: 90% refund of the base fare.
- Between 12 and 24 hours prior to departure: 50% refund of the base fare.
- Under 12 hours remaining: 0% refund (Non-refundable window).
3. Financial Processing Timelines
Once a cancellation is processed, the corresponding approved capital credit is reverse-routed automatically back into the consumer's originating financial instrument (VPA, Credit/Debit Card, or NetBanking Account) within 5 to 7 operational working days.